Connecting with your customers via the Qonvo app is definitely your goal so that you can have ongoing conversations.
That said, don't ignore your website visitors. You spend a lot of money and effort getting visitors to your site. Make sure to say hello.
By installing Qonvo's free chat widget on your site, your team can greet your visitors and answer questions via the Qonvo mobile app. Qonvo's WebChat handoff tools also make it easy for a web visitor to download the Qonvo mobile app and continue the conversation creating an ongoing connection.
As an added bonus - when WebChat is active on your site you'll be able to see information about each visitor to your site including where they are and what content they view.