Let's face it - you can't work 24x7. There are times when your team can't be available to reply to incoming customer messages. That's why Qonvo provides you with two automation options:
Provide reply suggestions to your customers to provide helpful answers to popular requests when your team isn't able to reply. You can decide whether you want the Qonvo AI assistant to make suggested replies for all customer inquiries or only provide suggestions outside of business hours when your team may not be available.
Applets are like miniature single-purpose mobile apps that you can drop into chats with your customers. For example, use an appointment booking or services request applet to help customers make requests. Applets can be sent as attachments to messages sent by your team, or with suggested replies. They can also be added to your self-service menu to turn your Qonvo conversations into a full mobile app experience for your customers.