It happens all the time - I'll open up a "chat now" launcher on a website to ask a quick question and I'm met with an in-your-face blocker like this one.
ARRGHH! Let's get this straight, they want me to fill out a form in order to ask a question. To me this is a the equivalent of being asked to provide my email address when buying a cup of coffee. It's intrusive and unnecessary.
Let's all start embracing WebChat done right. First
add value to the user experience then
start collecting information. Anything that is collected from a customer or prospect should be collected in order to improve user's experience.
Sure if you want to book an appointment we'll need your information. We'd love to find out about what you're looking for, how we can help and who you are. We also respect your privacy and your time.
Qonvo helps your organization to handle WebChat the right way. We hope you'll join us.